Blackberry Enterprise Server Express for Exchange v5.0

Question…

I have recently migrated one of my clients from Blackberry Internet Services to Blackberry Enterprise Server Express for Exchange v5.0.  We are running Exchange 2007.  Since the migration, all users have reported that sound notifications for incoming emails have stopped working.  If the user changes the setting on the device, it still doesn’t work.  I am using the default IT policy on the server.  I see no restrictions in the IT policy to cause this issue.

Any suggestions?

We have the answer!

So, I read through the IT policy guide and found nothing to impact the settings. I then went through the deployed policy and again came up with no answer. So I did more web research and found a similar issue with a user who restored an old blackberry backup to a new device. The old IT policy in the post seemed to be the cause of the issue. Since the device must have a policy assigned, I created a new empty policy. I worked with one user and manually pushed this policy and the service books to him. I then had him reset his sound settings and we tested the email flow. He started getting notifications. So I found another test user and pushed the policy to him as well. By doing this we resolved his issue. I then added all users to one group and pushed the policy out to the entire group. This ended up resolving the issue for all Blackberry users!

Answer written By: ‘Mog’ @ Halski Systems in Gainesville, GA